Shipping Policy

Shipping and Delivery

Please note that: Our organizers are all hand-made, it takes 3-7 days to complete the production. We will send the package out as soon as possible after the production is completed. Thank you for understanding.

Shipping times displayed on the Website refer to the estimated dispatch time of the packages. Since the actual delivery of your order can be impacted by many events beyond ZTUJO's control. We suggest that if customers have a special occasion or event that they wish to use their item for, such as a birthday, that they order their items well in advance. ZTUJO cannot be held liable for late deliveries. We will, however, work with you to ensure a smooth shopping experience.

There may be occasions when ZTUJO confirms your order but subsequently learns that it cannot be supplied to you. In the event ZTUJO cannot supply a product you ordered in a timely fashion, ZTUJO will contact customers and offer to cancel the order and refund the purchase cost in full.

Shipping and delivery times are calculated in working days from Monday to Friday. In the case of major holidays such as Christmas, the Chinese Lunar New Year, the Black Friday and the 11/11 event please allow extra delivery time. During those special occasions, we will provide notices to reflect possible delays.

Customers are responsible for providing complete and accurate shipping addresses. ZTUJO cannot make changes to your shipping address once a package has been shipped, and ZTUJO is not liable for packages lost due to incomplete or inaccurate addresses.

ZTUJO cannot be held responsible for any package that does not make it through the local customs and is destroyed due to the item being illegal in the destination country. Customers are solely responsible for complying with their local laws. ZTUJO can neither be held responsible for any import tax that may occur and it is the customers sole responsibility to pay this fee, if any. Kindly note that shipping guarantee does not cover any customs issues, including but not limited to, goods being destroyed or confiscated due to their illegal status in any given destination country.

Should the buyer refuse the package due to import duties or taxes, the buyer takes full liability for all the costs involved in the process.